CleanGO Privacy Policy

Effective Date: [09.13.2025]

Introduction

CleanGO values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and Portuguese Law Lei n.º 58/2019.

Information We Collect

We may collect the following data when you use our services:

  • Personal Identification Data: name, email address, phone number.
  • Service & Vehicle Data: vehicle type, license plate (if provided), service preferences.
  • Location Data: GPS location for on-site services.
  • Payment Data: processed securely by third-party providers (e.g., Stripe, MBWay). CleanGO does not store your full payment card details.
  • Usage Data: booking history, photos uploaded, ratings, communication logs.

How We Use Your Data

Your data is used for:

  • Providing and managing cleaning services (on-site & workshop).
  • Processing payments and invoicing.
  • Improving our services, app, and customer support.
  • Sending updates, promotions, or offers (only with your consent).
  • Legal and regulatory compliance.
  • Anonymous reporting of environmental savings (e.g., liters of water saved, CO₂ reduction).

Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity (to provide requested services).
  • Legal obligations (e.g., tax, invoicing).
  • Legitimate interests (improving services, preventing fraud).
  • Consent (for marketing and optional communications).

Data Retention

  • Personal data is stored only as long as necessary to fulfill the purposes above.
  • Payment and tax-related data is retained for up to 10 years as required by law.
  • Booking logs and usage data are retained for 2 years, unless you request deletion earlier.

Data Sharing & Third Parties

We may share your data only with:

  • Payment providers (Stripe, MBWay, PayPal).
  • Logistics & delivery partners (kit shipments).
  • Hosting & IT providers (secure EU servers, ISO/IEC 27001 certified).
  • Legal authorities if required by law.

We do not sell your personal data to third parties.

Security Measures

  • AES-256 encryption and TLS 1.3 secure transmission.
  • Multi-Factor Authentication (MFA) for admin access.
  • Regular penetration testing and monitoring.
  • GDPR Article 33 breach notification protocol.

Your Rights

Under GDPR, you have the right to:

  • Access to your data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Data portability (receive your data in a machine-readable format).
  • Withdraw consent at any time (for marketing).

Requests can be made via email at [cleangomobile@gmail.com].

Cookies & Tracking

CleanGO may use cookies and analytics tools to improve user experience. You may disable cookies in your browser settings.

Supervisory Authority & Contact

If you have concerns, you may contact us:

For formal complaints, you may contact the Portuguese Data Protection Authority:

CNPD – Comissão Nacional de Proteção de Dados
Website: www.cnpd.pt

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with a revised “Effective Date.”

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