CleanGO – Frequently Asked Questions (FAQ)

General

How does waterless cleaning work?
Our specialized eco-cleaning products break down dirt and grime without needing water, leaving your vehicle spotless and protected.

Is CleanGO available in my area?
Yes, the app shows availability instantly. No need to call or search, just confirm your district and book.

How do I book a service?
In just 3 clicks, choose your service, time, and location. Confirm in under 1 minute.

What services are available at my doorstep?
From exterior, bird dropping, scratch removing, brake cleaning, window repellant, polishing — our certified cleaners have them on the bag.

What type of vehicles can I get service for?
We provide on-site cleaning for all 2- and 4-wheeled vehicles — from bicycles and motorcycles to SUVs, EVs, and even covered or specialty cars. If it moves, we clean it.

What if the service is canceled?
Unless you cancel, we don’t. Thanks to our fallback system, there’s always a professional ready to take over. You can also reschedule your appointment at any of our partner workshops, at any location and time you prefer.

Is the person who will clean my car authorized?
Yes. All CleanGO pros are ID-verified, trained in premium car care, and rated by customers like you after every job.

For Customers

How much does it cost?
You’ll see clear prices upfront — no hidden fees. Choose the service that best fits your budget.

Can I compare prices between workshops?
Yes! CleanGO shows all nearby workshops and cleaners with their prices, services, and reviews — side by side.

Do I need to download an app?
No — just open from your browser, compare instantly, and book in seconds.

Are there any discounts or campaigns?
Definitely. Many workshops offer limited-time deals. Just filter by “Active Campaigns” to see available discounts.

What type of vehicles can I get service for?
We cover all 2- and 4-wheeled vehicles — from bicycles and motorcycles to SUVs, EVs, and specialty cars.

What if the service is canceled?
We’ll always back you up. Thanks to our fallback system, another pro is ready to take over — or you can reschedule for free.

How do I know the service will be reliable?
You’ll see real-time ratings and verified reviews from other customers. Only top-rated providers stay visible on CleanGO.

For Freelancers

Is it really flexible?
Yes! You choose when, where, and how much you want to work. Every job is up to you — accept or decline with one tap.

Do I need a car or license?
No. You can work on foot, by bicycle, motorcycle, or using public transport — any way you prefer.

How do I get paid?
Weekly, directly to your account. No delays.

What’s in the starter kit?
All essentials: eco-cleaning products, towels, safety gear, and app training.

What’s in the other cleaning kits?
Extra tools for more jobs: maintenance products, bag, and vest.

Do I need legal status?
Yes, you register as a freelancer (“Recibo Verde”). Don’t worry — we guide you step by step.

Do I need training before I start?
No prior experience needed. Free training videos in English & Portuguese show you how to use the kit, accept jobs, and get paid safely.More